Thank you for shopping at Hoohab.

Please read this policy carefully. This is the Return and Refund Policy of Hoohab.

If the return policy provided in the product's own return policy is different from this Return and Refund Policy, the information in the product’s own return policy shall govern. For specific return policies of each product, please refer to the product's Shipping & Returns on each single product page.

We reserve the right to refuse returns or retain your payment up to 100%. No returns will be accepted without the prior approval issued by Hoohab.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

You must first contact us and be in receipt of a return merchandise authorization (RMA) number before sending any item back. Any product returned without an RMA number will not be refunded.

Please do not send your purchase back to the manufacturer.

Remorse Return

If you experience buyer’s remorse with a product purchased from us, you may return it for a refund within 30 days of the delivery date unless otherwise stated in the product's own return policy. A restocking fee up to 20% may be applied at our discretion.

To be eligible for a remorse return, your item must be unused, unopened and in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We do not accept products that are custom and personalized goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases either.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Return of Defective Products

If you receive a product that is damaged in shipping, missing parts or pieces, or that is completely different from the product you ordered, notify us immediately, but no later than 14 days from the date of receipt. If not notified, we may deny your RMA.

To complete your return of defective products, we require photographic evidence and comments for defective products before allowing a return.


Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund after inspecting the item.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use.
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

If your return is approved, we will initiate a refund to your credit card or original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Please be advised that original shipping costs are non-refundable; however, we are willing to refund shipping in case we made an error with your order and sent you a wrong item.

Late or missing refunds

If you have not received a refund yet, please check your bank or credit card account again then contact the respective financial institution, as there is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at [email protected].


You can return wrong, defective, or damaged items for an exchange. Sometimes the item you need to exchange for might be out of stock. When this happens, you have the option of choosing between a refund or an exchange for a different item as a substitution. Note that you will be refunded or charged for the difference in price on any substituted items.


If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to the address provided in the RMA instructions email. You will be responsible for paying for your own shipping costs for returning your item.

If you are returning an item over $75, you should consider using a shipping service that offers tracking or purchasing shipping insurance. We offer no guarantees toward the receiving of your returned item.

We are not responsible for paying any customs fees for your return shipping.


We reserve the right to make changes to this Return and Refund Policy from time to time without notice in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us.

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