Thank you for visiting and shopping at Hoohab. The following terms and conditions constitute our Shipping Policy. 

Domestic Shipping

We offer free shipping within the contiguous U.S on some products. For products that don't qualify for our free shipping offer, we ship to addresses within the U.S. including Alaska and Hawaii, U.S. Territories, and APO/FPO/DPO addresses at a rate based on weight and distance.

International Shipping

For most orders, we offer international shipping to Australia and Canada unless otherwise indicated in the product’s own shipping policy. Note that we do not include duties or taxes in international shipping.

Shipping Methods and Rates

All of our orders are normally shipped via USPS. Shipping charges, together with the available shipping options, for your orders will be calculated and displayed at checkout. 

Delivery Times

All orders are processed within 1 to 3 business days. Orders are not shipped or delivered on weekends or holidays.

For domestic orders, delivery time varies from 3 to 10 business days depending on ultimate destination.

If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by logistical errors, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date.

Tracking Your Order

Once your order has shipped, you will receive a tracking email within 2 business days. Please allow USPS up to 48 hours to reflect updates on their tracking page.

Customs, Duties, Fees, and Import Taxes

International orders may be charged for duties and taxes separately. All fees imposed during or after international shipping are the responsibility of the customer (tariffs, taxes, etc.).

Sales Tax

We collect sales tax for orders shipped to a California address only.

Damages and Missing Orders

If you received your order damaged, or if the order appears to be lost during shipping, please contact us so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process.

Contact Us

If you have any questions or concerns regarding your order, feel free to contact us! We typically reply within 48 hours.

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